Problems › Create a Problem › Create a Problem from an Incident

Create a Problem from an Incident

While resolving an incident, you can create an associated problem if necessary.

To create a problem from an incident

1. From the Incident Detail Page, click Create Problem.

   The Create New Problem page displays. The fields are filled with the values from the original incident, but they can be edited for the problem. See Problem Fields for more information on the field definitions.

2. Use the controls available on the tabs at the bottom of this page to process the problem as appropriate.

   See Problem Tabs for more information.

3. Click one of the following buttons:
   • Save -- Save the problem and close the window.
   • Create Change Order -- Opens the Create New Change Order window so you can create a change order ticket associated with this problem.
   • Cancel -- Close the window without saving any changes.
   • Reset -- Resets all fields to the last saved values.
   • Find Similar -- Opens the Find Similar page to search for similar problems.
   • Quick Profile -- Displays the contact information for the user entered in the Affected End User field.

     If you are creating a new problem, a list of available users appears. Select the user that is the Affected End User field.

   • Use Template -- Displays a list of available problem templates. Select the template you want to use for creating this problem.

See Also

Attach an Incident to a Problem