Problems › Create a Problem › Create a Problem from an Incident › Attach an Incident to a Problem

Attach an Incident to a Problem

There may be times when an incident entered in the system is related to a problem record. You can attach these related incidents to the problem record.

To attach an incident to a problem:

1. On the Service Desk tab, browse to Problems, Assigned or Unassigned. Select the Priority for the problem you want to edit.

   The Problem List appears.

2. Select the problem to edit.

   The Problem Detail page displays.

3. Click Edit.

   The Update Problem page displays.

4. Select the Attached Incidents tab and click Attach/Remove Incidents.

   The Incident Children Search page displays.

5. Complete one or more of the search fields and click Search, or click Search without entering search criteria to display a list of all available incidents. Refer to Incident Search Fields for field definitions.

   The Incidents Update page displays, listing all incidents that match the search criteria in the Incidents list on the left.

6. From the list on the left, choose the incidents you want to attach to this problem. To choose multiple items, hold down the CTRL key while clicking the left mouse button.
7. When you have selected all the incidents you want, click .

   The selected incidents move to the list on the right.

8. Click OK.

   The Problem Detail page displays, listing the selected incidents on the Attached Incidents tab.

9. Click Save to save the problem record with the incidents attached.