The following fields are available for filtering searches of issue tickets. All search fields that allow text entry support use of the % wildcard character.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
Specifies tickets based on whether they have or have not been assigned to an individual or group. Various combinations of the status of a ticket Assignee and Group fields are available in a drop-down list. For example, you can include tickets that have an assignee but no group, a group but no assignee, and other combinations of the two field values.
Specifies only tickets assigned to a specified individual. Click the magnifier to search for the assignee by name.
Specifies only tickets assigned to a specific group. Click the magnifier to search for a group.
Specifies only tickets with a specific status code. For example, you want to list only the tickets with a status code of Fix in Progress, or Close Requested; click the magnifier to search for the status of interest.
Specifies the priority ranking of the record to determine the amount of attention it receives. The predefined priority levels are 1 (highest) through 5 (lowest).
Specifies tickets based on whether tickets are active or inactive.
Specifies only tickets assigned to a specific change category. For example, you want to list only tickets assigned to the Hardware.pc.install category; click the magnifier to select from the available categories.
Specifies only tickets associated with a specific user. Click the magnifier to search the contact list for the appropriate user.
Specifies tickets that have a child relationship with a specified parent issue ticket.
Specifies a special handling type, such as a visitor or security risk type.
(Optional) Click the first 
link to display the following additional fields:
Specifies only tickets that were created through a specified reporting method, such as e-mail or telephone.
Specifies only tickets that have a specified root cause code attached.
Specifies only tickets with a specific service type. Service types define the support level assigned to tickets. For example, to list only tickets with a 4-hour service requirement, select 4-hour service.
If your system has the classic_sla_processing option installed, the legacy service types used in Unicenter Service Desk r6.0 are enabled and you can filter the list to include only tickets with the specified legacy service type.
Specifies only tickets that were created with a template, or not created with a template.
Specifies only tickets that were created with a template that is currently active, or a template that is currently inactive.
Specifies only tickets that have entered SLA violation, or tickets that have not entered SLA violation.
Specifies only tickets with a specified search string in their Description field.
Specifies only tickets with a specified search string in their Summary field.
Specifies only tickets with a specified search string in the Notes field.
Specifies only tickets with a specified search string in the Effort field.
Specifies only tickets with a specified search string in the Backout Plan field.
Specifies tickets with a specified parent/child relationship. Select Child to include tickets with parent tickets, Not a Child to include tickets with no parent ticket, or leave the field blank to disregard parent/child relationships.
Specifies an identification for a ticket that belongs to an external system that integrates with CA SDM.
Specifies only tickets that enter violation after the specified date and time.
Specifies only tickets that enter violation before the specified date and time.
Specifies only tickets with a "need by" date after a specified date and time.
Specifies only tickets with a "need by" date before a specified date and time.
Specifies only tickets opened after a specified date and time.
Specifies only tickets opened before a specified date and time.
Specifies only tickets with a "need by" date after a specified date and time.
Specifies only tickets with a "need by" date before a specified date and time.
Specifies only tickets opened after a specified date and time.
Specifies only tickets opened before a specified date and time.
Specifies only tickets with a "need by" date after a specified date and time.
Specifies only tickets with a "need by" date before a specified date and time.
Specifies only tickets opened after a specified date and time.
Specifies only tickets opened before a specified date and time.
Specifies only tickets with a total estimated cost greater than a specified value.
Specifies only tickets with a total estimated cost less than a specified value.
Specifies only tickets with a total estimated duration shorter than a specified value.
Specifies only tickets with a total estimated duration longer than a specified value.
Specifies only tickets with a total actual cost greater than a specified value.
Specifies only tickets with a total actual cost less than a specified value.
Specifies only tickets with a total actual duration shorter than a specified value.
Specifies only tickets with a total actual duration longer than a specified value.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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