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Administration › Service Desk › KPIs › Make a KPI Active or Inactive

Make a KPI Active or Inactive

All predefined KPIs are installed as Inactive. For a KPI to begin functioning in your system, it must be set to Active. Navigate to Service Desk, KPIs on the Administration tab and search for the inactive KPI. Open the KPI and click Activate.

Important! Multiple versions of a KPI with the same name cannot be active at the same time.