Issues › Add Activities to an Issue › Manual Notify › Manual Notify Fields

Manual Notify Fields

Selected Recipients

Lists the names of the people who receive the notification.

Available Recipients

Lists relevant contacts and Contact Objects that you can add to the Recipients list, as specified in the Manual Notify settings in Activity Notifications options. When you select a contact object name, only the contact names that are associated with the object are added to the Recipients list. Use the CTRL or SHIFT keys plus the left mouse button to select multiple contacts.

Note: After you add contacts or Contact Objects to the Recipients list, the selected contacts or Contact Objects remain in the Available Recipients list.

Contact

Enter characters into the contact field of the ticket. The field displays results as you type and generates a list of suggested results.

You can click a suggested result in the list, use the keyboard down arrow to scroll through the suggested results, or use the look up to search for a required contact.

Email address

Accepts an SMTP address for an email recipient. You can specify any valid email address including addresses that are not associated with a contact record. Separate multiple addresses with a semi-colon.

Note: This field appears when the option notification_allow_temp_address is installed using Options Manager.

Urgency

Specifies the relative importance of the notification (by default: low, normal, high, or emergency). The system administrator predefines Urgency levels.

Preferred Method

Specifies the notification method to use, such as Email or Notification.

Note: When you specify an email address, set the method to one that supports SMTP, otherwise, remove email addresses from the Selected Recipients list.

Internal

Makes the notification visible to internal contacts only.

Message Title

Specifies a title for the notification message. This title is a short description of the message, similar to an email subject line. The default title is the ticket type and number, and the words "Manual Notify" (for example, "Incident 32 Manual Notify").

Message Text

Specifies the entire text of the notification. You can click Spelling to check the spelling of the message text.

Personalized Response

Specifies a personalized response such as a generic or administrator signature. The response is added to the end of the message text.

• Note: The administrator must set up a personalized response before you can use this option. For more information about personalized responses, see the Administration Guide.