Personalized Responses are frequently used in communication with customers. You can create and attach these predefined responses to all ticket types when updating activities for the record. For example, you can append personalized response information to an updated status or a logged comment.
Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
| Copyright © 2013 CA.
|
Tell Technical Publications how we can improve this information |