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Search Personalized Responses

You can enter search criteria to filter the Personalized Response List to display only the responses you want to see. You can also search for individual responses that you want to view or edit.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To search for a personalized response:

1. On the menu bar, select Search, Personalized Responses.

   The Personalized Response Search page opens.

2. Complete one or more of the search fields, as follows, and click Search.
   • Active -- Indicates whether the response is Active or Inactive.
   • Name -- The unique identifier for the response. Enter the first few letters of a name to display all responses that begin with those letters.
   • Response Owner -- The name of the contact that owns the personalized response. Enter the contact name directly in the field, or click the search icon to search for the desired contact.
   • Response -- The text that is delivered to all those who receive this response. Enter the first few letters of the response text to display all responses that begin with those letters.

   Note: You can click More to display additional search fields.

The Personalized Response List page opens to display the responses that match your search criteria. You can select a response to view or edit.