Navigate CA Service Desk Manager › Use the Quick Profile › Search for a Contact in the Quick Profile › Quick Profile Search Fields

Quick Profile Search Fields

Note: If you are using multi-tenancy, a tenant drop-down list appears in the search filter. If you select <empty> in this drop-down list, the search is public.

• Last Name/First Name/Middle Name—The last, first, and middle names of the contact. Only the Last Name field is required.
• Contact Type—The contact type from the drop-down list.
• Status—Indicates whether the contact is Active or Inactive.
• Contact ID—A unique identifier for the contact. If the default user authentication is being used, the value in this field is used as the password when the user logs in.
• User ID—The user name of the contact. This value is used to log the contact into the system.
• Access Type—The access type from the drop-down list. The access type determines the functions the contact can access.
• Location—The contact's location. Enter the location directly, or click the search icon to search for the desired location.
• Organization—The contact's organization. Enter the organization directly, or click the search icon to search for the desired organization.
• Department —The contact's department. Enter the department directly, or click the search icon to search for the desired department.
• Phone Number—The contact's telephone number.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.