Administration › Options Manager › Support Automation Options

Support Automation Options

These options control the Support Automation functionality:

sa_domsrvr

Specifies that the Support Automation main server communicates with the specified Support Automation domsrvr. If this variable is not installed, the Support Automation main server communicates with the default primary CA SDM Domsrvr named "domsrvr".

sa_primary_domsrvr

Specifies whether to start the Support Automation primary domsrvr. This variable is used to determine if a dedicated object server is already configured. If this option is not installed, the domsrvr:sa runs on one of the secondary CA SDM servers and you are required to startup for domsrvr:sa.

supportautomation_url

Specifies the URL of the Support Automation web application, which CA SDM uses to communicate with the Support Automation main server. The host name and port number should correspond with the values set during configuration. We recommend that you configure the supportautomation_url with a host name because you may encounter problems when you configure the supportautomation_url with an IP address, if you use an IP address which has an existing host name mapping, the HTTP request processing resolves to this host name.

Note: The administrator installs this option after you configure the Support Automation main server on a primary or secondary CA SDM server to enable Support Automation usage in CA SDM. Do not install this option if Support Automation is not configured.