Administration › Options Manager › Time-to-Violation Options

Time-to-Violation Options

These options control the process that monitors the service level agreements on all open tickets and tasks, and records the time the Service Type enters violation:

ttv_enabled

Runs the Time to Violation daemon, which monitors the SLAs for all open tickets and tasks. This process does not set the SLA violation, but records the date the ticket or task is violated in its current state. This projection is updated when the ticket or task is updated. This option must be installed in order for the other Time to Violation options to function correctly.

Important! This option requires that the classic_sla_processing option not be installed.

ttv_evaluation_delay

Sets the delay between a request to the time-to-violation (TTV) daemon and when it actually evaluates a ticket. Whenever a ticket is updated, a request is sent to the TTV daemon to update the time-to-violation projections. Because tickets are often updated several times in quick succession, a delay in evaluation helps prevent needless evaluations and improves performance.

Important! This option is dependent on the ttv_enabled option, which must also be installed.

Note: This value may never be set below 60 seconds.

ttv_highlight

Highlights a ticket in a list if the ticket has a Time to Violation value set to start by a certain time. The default highlight color is a pale yellow.

The ticket number is highlighted only if one of its Time to Violation values is less than the date/time specified by the Timespan, "TTV_THRESHOLD". By default, this Timespan is set to show tickets with Time to Violation values less than midnight of the current day, for example, "today". You may modify this Timespan to any value.

This option only affects ticket list forms on the web interface client. It applies to lists of Requests, Issues, Change Orders, Incidents, Problems and Tasks. It's an option because the Time to Violation value is stored in a database table separate from the ticket, and requires an extra database fetch *for each row displayed*. Given this extra DBMS activity, installing this option may increase the load on your database so that performance may be affected.

Important! This option is dependent on the ttv_enabled option, which must also be installed.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.