Administration › Support Automation › Administration Settings › Specify Support Automation Hours › Update a Support Automation Hour Configuration

Update a Support Automation Hour Configuration

You can update a Support Automation Hours configuration to set specific hours of operation using the CA SDM work shift. Each tenant can have one active configuration. By default, when you create a configuration, it is active until you define another configuration to be active.

To update a Support Automation hours configuration

1. Select Settings, Support Automation Hours from the Support Automation menu.

   The Support Automation Hours page appears.

2. Click a Support Automation hours configuration link.

   The Support Automation Hours page Detail appears.

3. Click Edit.

   The Update Support Automation Hours Configuration page appears.

4. Modify any of the following fields:

   Label

   Specifies the name that displays.

   Workshift

   Specifies the hours.

   Click Save.

   The hours of operation are saved.