When you publish a document to the knowledge base, the product parses the information in the Title, Summary, Problem, and Resolution fields of the document into keywords. When a user searches the knowledge base, the product compares keywords from the user's query with the keywords parsed from the knowledge base to produce a result list.
Use the Knowledge Re-Index utility to re-index the knowledge base after you change parse settings and when you add noise words, special terms, or synonyms. Re-indexing the knowledge base ensures that keyword searches are based on current and accurate information.
Note: Depending upon the size of your knowledge base, re-indexing may take a significant amount of time.
To re-index the knowledge base, see instructions on the pdm_k_reindex utility in the Administration Guide.
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