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Use the Menus on the Knowledge Tab

The Knowledge Tab allows you to browse, create, manage, and bookmark documents in the knowledge base to quickly resolve issues. The menu bar appears directly below the three tabs. Some menus may only be visible when certain categories or subcategories are selected.

To use the File menu

Select File on the menu bar to display the File drop-down menu.

From the File menu, you can choose to create a new knowledge or knowledge tree document in the selected category. You are directed to define the content and attributes of the new document. You can select Print Form to specify options for printing the contents of the current document, pane, window, or dialog.

To use the View menu

Select View on the menu bar to display the View drop-down menu.

From the drop-down menu, you can choose Knowledge Categories to open the Knowledge Categories pane, which is used to manage knowledge and knowledge tree documents. The Knowledge Report Card option provides feedback about which knowledge documents are most effective. You can select Response Time Statistics to active response time statistics reporting, Preferences to specify default preferences for various product components, or Refresh to update the current window.

To use the Reports menu

Select Reports on the menu bar to display the Reports drop-down menu.

From the Reports menu, you can choose to display a report of summary or detailed information about each item in the current result set.

To use the Window menu

Select Window on the menu bar to display the Window drop-down menu.

From the Window menu, you can select Close All Popups to close all currently open windows except the main window. You can also select List All Windows to display a list of all currently open windows, from which you can click a window name to move focus to the selected window.

To use the Help menu

From the Help menu, you can select Help to view online help information on the product or the currently open window. Select Power User Tips for expert user tips such as keyboard shortcuts. Select Screen Reader Usage to learn how to use a screen reader, or Support for CA SDM to open the CA support web site for the product.

You can also choose Operations Info or About CA SDM for information about your product installation and the product version, third party notices, technical support information, and system information.