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Use the Menus

The menu bar appears near the top of the page. Select a menu to display the drop-down menu list. Some of the menus and commands are only visible on certain windows or when certain CA SDM options are installed.

More information:

Use the Menus on the Service Desk Tab

Use the Menus on the Knowledge Tab

Use the Menus on the Administration Tab

Use the Menus on the Change Calendar

Use the Menus on the Support Automation Tab