From the Change Calendar tab, you can access all of the management features to initiate, track, and complete user requests, change orders, and issues. The menu bar appears directly below the three tabs. Some menus may only be visible when certain categories or subcategories are selected.
To use the File menu
Select File on the menu bar to display the File drop-down menu.
You can select any of the Create New options on the drop-down menu to create a new record. If you choose the From Template option when you create a new record, you can select a template that assigns default values to some of the fields in the new record. Select New Contact, Group, and so on to enter information for a new contact record. Choose Customize Scoreboard to specify the folders and nodes you want to see in the Scoreboard pane. Choose Print Form to print the information currently displayed in the list pane.
To use the View menu
Select View on the menu bar to display the View drop-down menu.
From the drop-down menu, you can choose to view announcements that have been posted to the system, or notifications that you have received as a result of a system action by selecting Log Reader. Select Quick Profile to enter information to search for contacts, or Response Time Statistics to activate browser response time statistics. You can also select Notification History to view the notification history for the currently open ticket, Preferences to specify default preferences for various product components, or Refresh to update the current window.
To use the Search menu
Select Search on the menu bar to display the Search drop-down menu.
From the drop-down menu, you can choose to search for a ticket, contact, group, task, and so on. Select the item type you want to search for, and complete the entry fields in the Search window. For more information on the Search option, see Searching for Items.
To use the Reports menu
Select Reports on the menu bar to display the Reports drop-down menu.
From the Reports menu, you can choose to display a report of summary or detailed information about each item in the current result set.
To use the Window menu
Select Window on the menu bar to display the Window drop-down menu.
From the Window menu, you can select Close All Popups to close all currently open windows except the main window. You can also select List All Windows to display a list of all currently open windows, from which you can click a window name to move focus to the selected window.
To use the Help menu
Select Help on the menu bar to display the Help drop-down menu.
From the Help menu, you can view online help information on the product or the currently open window. Select Power User Tips for expert user tips such as keyboard shortcuts. Select Screen Reader Usage to learn how to use a screen reader, or Support for CA SDM to open the CA Technologies support web site for the product. You can also choose Operations Info or About... for information about your product installation and the product version, third party notices, technical support information, and system information.
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