Navigate CA Service Desk Manager › Use the Menus › Use the Menus on the Administration Tab

Use the Menus on the Administration Tab

Administrator roles and knowledge managers can use the menu commands on the Administration tab to configure and manage the system environment.

Note: Some menus may only be visible when certain categories or subcategories are selected.

To use the File menu

From the File menu, you can choose Print Form to print the information currently displayed in the right-hand pane.

You see additional commands on the File menu when certain categories are selected in the left-hand pane. For example, if your role has access to browse to Attachments Library, Repositories, you can use the File menu to create a new repository or add, edit, or delete a folder in the Repositories List. When you browse to Knowledge, Knowledge Categories, the File menu allows you to create and manage knowledge documents, knowledge tree documents, Q&A threads, files, and categories.

To use the View menu

From the View menu, you can select Preferences to specify default preferences for various product components, or Refresh to update the current window.

To use the Window menu

From the Window menu, you can select Close All Popups to close all currently open windows except the main window. You can also select List All Windows to display a list of all currently open windows, from which you can click a window name to move focus to the selected window.

To use the Help menu

From the Help menu, you can do the following:

• Select Help to view online help information on the product or the currently open window.
• Select Documentation to view the CA SDM bookshelf. This bookshelf provides your product documentation in HTML format, with a print version of each guide.
• Select Power User Tips for expert user tips such as keyboard shortcuts.
• Select Screen Reader Usage to learn how to use a screen reader, or Support for CA SDM to open the CA support web site for the product.

You can also choose Operations Info or About CA SDM for information about your product installation and the product version, third party notices, technical support information, and system information.