You can list the auto close settings that apply to the automatic closure of tickets. The settings are maintained in the usp_auto_close table that controls the number of business hours before the ticket is closed.
To list auto close settings, on the Administration tab, select Service Desk, Application Data, Codes, Auto Close Settings.
The Auto Close List page appears, and lists auto close settings and the following information:
Displays the name of the item.
Displays the number of business hours before the ticket is closed. 0 (zero) hours indicates that automatic closure is not implemented for the ticket.
Provides a general summary of the objectives of this item.
Indicates whether the item is active or inactive.
| Copyright © 2013 CA.
|
Tell Technical Publications how we can improve this information |