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Auto Close Settings

You can use a configurable setting to allow automatic closure of CA SDM tickets. When a ticket is set to a Resolved status, the ticket is automatically closed in the number of business hours specified. The Auto Close activity notification sent to the end user displays the number of business hours before the ticket is closed. You can configure business hours for each tenant. If the status is changed before the configurable number of hours ends, the ticket closure is canceled.

As a system administrator, you can perform the following actions:

• Define an Auto Close ticket setting to control the number of business hours, for the end user, before the ticket is automatically closed.
• Set up an Auto Close activity notification to notify the appropriate contacts when automatic closure is scheduled for a ticket.

More information:

Define Auto Close Settings

Update Auto Close Settings

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