Knowledge Documents › View Follow-Up Comments

View Follow-Up Comments

You can view summary information for your follow-up comments on the Comment List page.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To view follow-up comments

1. On the Service Desk tab, browse to Knowledge Documents, Follow-Up Comments.
2. Do one of the following:
   • Expand the My Follow-Up Comments folder to reveal nested folders for your assigned Open and Closed items.
   • Expand the All Follow-Up Comments folder to reveal the following nested folders:
     • Open
     • Close
     • Unassigned
     • Opened last week
     • Closed last week
3. Select the folder for the comments you want to see.

   The Comment List page appears. This page contains the following columns:

   Comment Type

   Identifies the type of comment that is used to flag a document for correction, promotion, or retirement.

   Date Logged

   Identifies the date on which the comment was logged in the system.

   Status

   Indicates whether the comment is active or inactive.

   Target Date

   Identifies the date by which the comment must be followed-up on.

   Contacts

   The contact who received the follow-up comment.

4. (Optional) Click Show Filter and complete one or more of the fields to specify search criteria that restrict the list to the comments of interest.

   See Comment Search Fields for field definitions.

5. Click Search.

   The Comment List page displays summaries of the comments that match your search criteria.

6. (Optional) Click the Edit in List button to display some additional fields that can associated with a comment.

   Assignee

   The name of the person assigned to handle the comment. Enter the name of the person directly, or click the search icon to search for the name.

   Target Date

   Identifies the date by which the comment must be followed-up on. Enter the target date directly, or click the calendar icon to specify a target date.

   Status

   Indicates whether the comment is active or inactive.

   Reply

   Allows you to enter additional information.

7. (Optional) Click the More link to display the Additional Search Arguments field.

More information:

Search for Comments