Knowledge Management › Knowledge Report Card › Define Knowledge Report Card Statistics

Define Knowledge Report Card Statistics

You use the Knowledge Report Card to view statistics about knowledge you submitted and reviewed. These statistics are collected only when the calculation runs, as specified by your Knowledge Management administrator.

Note: Rework versions are not presented when you run the Knowledge Report Card calculation.

To define Report Card statistics

1. On the Knowledge tab, select View, Knowledge Report Card.

   Note: Access to the Knowledge Report Card tab depends on your role.

   The Knowledge Report Card appears.

2. Complete the following fields as appropriate.

   My Documents

   Specifies the number of days on which to recalculate the Report Card statistics. Select one of the following:

   • 30 days
   • 180 days
   • 365 days
   • All

   Specifies the section on which to recalculate the Report Card statistics. Select one of the following:

   • Documents
   • Reuse
   • Comments

   My Statistics

   Displays the totals of any documents the analyst has authored as follows:

   • Submitted—Specifies the document totals, regardless of status (Published, Draft, Rework-Draft, Retired).
   • Published—Specifies the number of published documents.
   • Hit—Specifies the total number of page visits to the knowledge documents.
   • Voted—Displays the number of votes an individual document has received from its Solution Survey form. You can click the Vote column header to display all documents in descending order, by document votes.