Live Assistance › How to Configure Live Assistance › View the Support Automation Analyst Interface

View the Support Automation Analyst Interface

Use the Support Automation Analyst Interface to provide live assistance to end users. You can access Live Assistance from a ticket page or the Support Automation tab.

To view the analyst interface

1. Log in to CA SDM.

   The CA SDM interface appears.

2. Do any of the following:
   • Select the Support Automation tab.

     The Support Automation page appears.

     Click Live Assistance.

   • Open a CA SDM ticket page (incident, issue or request) and select the Support Automation tab.

     The Support Automation page appears.

     Click Invite End User.

3. Click Launch.

   The Support Automation Analyst Interface appears.

Note: The Support Automation Analyst Interface measures the server connection quality every 5 minutes and displays it in the session window. Click the connection status to refresh it automatically.