Knowledge Documents › View Unassigned Documents

View Unassigned Documents

Documents that are not yet assigned to users are stored in the Unassigned queue on the scoreboard.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To view the Unassigned Documents queue

1. On the Service Desk tab, browse to Knowledge Documents, Unassigned.

   The Document List page appears. This page contains the following columns:

   Title

   Displays the title of the document.

   ID

   Displays a unique identifier for the document.

   Status

   Displays the current status of the document.

2. (Optional) Click Show Filter and complete one or more of the fields to specify search criteria that restrict the list to the documents of interest.

   See Document Search Fields for field definitions.

3. Click Search.

   The Document List page displays summaries of the documents that match your search criteria.

4. (Optional) Right-click the title to edit a document.