Documents that are not indexed after import are stored in the Unindexed queue on the scoreboard. Users cannot search for unindexed documents, therefore, they do not appear on the Document list. To display this queue, select the Service Desk tab, Knowledge Documents, Unindexed.
You can import knowledge data when the Index Document option is enabled. If Knowledge Documents are imported with the option disabled, you cannot search the documents after importing. Run pdm_k_reindex to make the documents searchable.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
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