The following fields can be present on Activities pages:
The number of the item for which activity is being recorded. Cannot be edited.
The summary description of the record. Cannot be edited.
The type of activity being recorded. For example, if you select Log Comment from the Activities menu, the Activity Type is Log Comment. Cannot be edited.
The current status of the record. Cannot be edited.
Specifies a new status to be assigned to the record.
Specifies a new closure code to be assigned to the change order.
The current priority level of the record. Cannot be edited.
Specifies a new priority level to be assigned to the change order.
The analyst currently assigned to the ticket. Cannot be edited.
Specifies a new analyst to be assigned to the ticket.
The group currently assigned to the change order. Cannot be edited.
Specifies a new group to be assigned to the change order.
Name of help desk analyst or technician who performed the activity. This is the currently logged in user. Cannot be edited.
Select this check box if the activity should only be visible to internal users.
The date and time the activity began. This is the system date and time the activity record was opened. Cannot be edited.
The date and time the activity was performed. Defaults to the date and time the activity record was opened, but can be changed.
The amount of time spent on the activity. Enter this value in hours, minutes, and seconds (hh:mm:ss).
Description of the action taken. Click Spelling to check the spelling of the text entered. Click Submit Knowledge to submit the solution to the Knowledge Base.
The system description of the action taken. Cannot be edited.
Choose the personalized response you want to send for this item. See Personalized Responses for more information.
Note: The Personalized Response field is present only if an active personalized response exists.
Specifies the contacts who receives manual notification pertaining to the change order. Click Add Recipient to search the contact list, or Remove Recipient to remove the contact from the notification list.
Specifies the urgency level associated with the manual notification. Select the appropriate urgency code from the drop-down list.
Specifies the preferred method for delivering the manual notification message (for example, Email or Pager_Email).
Specifies the subject heading that appears on the manual notification.
Specifies the text that appears in the body of the manual notification message.
Select an existing change order to which you want to attach the change order.
Enter text explaining why the change order is being attached to an existing change order.
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