Administration › Service Desk › Application Data › Codes › Special Handling Types › Create a Special Handling Type

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Edit a Special Handling Type

Add an Icon to a Special Handling Object

Special Handling Types Fields

Create a Special Handling Type

You can associate contacts to special handling types. This association lets you easily view and locate contacts that require special attention, for example, to identify tickets in a list that specify Very Important Person (VIP), vision impaired, or visitor as affected end users. You can create special handling types and associate them to contacts.

To create a special handling type

1. On the Administration tab, select Service Desk, Application Data, Codes, Special Handling Types.

   The Special Handling List page appears.

2. Click Create New.

   The Create New Special Handling page appears.

3. Complete the fields as appropriate, and click Save.
4. Click Update Special Handling Members.

   The Contact Search page appears.

5. Complete the search fields as appropriate and click Search.
6. Select one or more contacts from the Contacts column and use the move button (>>) to move the contacts to the Special Handling column. Click OK.

   Note: You can remove a contact from an association by using the move button (<<) to move the contact from the right column to the left column. You can click the search icon to search for the value you want.

   The special handling type is created and it is associated with contacts.

7. Click Close Window.