Administration › Service Desk › Application Data › Codes › Special Handling Types › Create a Special Handling Type › Edit a Special Handling Type

Edit a Special Handling Type

You can edit special handling types that you can use to associate to contacts. For example, you can add contacts (members) to a special handling type.

To edit special handling types

1. On the Administration tab, select Service Desk, Application Data, Codes, Special Handling Types.

   The Special Handling List page appears and lists special handling types.

2. Click a name link.

   The Special Handling Detail page appears.

3. Click Edit.

   The Update Special Handling page appears.

4. Edit the fields as appropriate.
5. Select the Special Handling tab, and click Update Special Handling Membership.

   The Special Handling Search page appears.

6. Complete the page fields as appropriate, and click Search.

   The Special Handling Update page appears.

7. Use the move controls (>> and <<) to add or remove special handling type associations. Click OK.

   The special handling type is updated.

8. Click Save.

   The special handling type is updated.