Knowledge Management › Work with Knowledge Documents › Create Knowledge Documents › Knowledge Document Fields

Knowledge Document Fields

Depending on the template definition, the following fields display when you create a knowledge document or knowledge tree document.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

Title

Defines a short, descriptive name for the document. For knowledge tree documents, Title defines the name of the primary node in the knowledge tree.

Summary

Defines a summary that briefly describes the problem associated with the document.

Problem

Defines the full description of the problem associated with the document.

NLS search type is based on this field.

Parent Document

Specifies the parent document of the knowledge document you are viewing. The tenant of the parent document also appears, depending on your permissions.

Note: Modifying a parent document alerts you that the change can affect child documents.

Related Documents

Specifies the related documents of the knowledge document you are viewing. The tenant of the related documents also appears, depending on your permissions.

Resolution

Defines the description of how to resolve the problem.

Quick View

Specifies to display content in the associated field as it appears at runtime. This field only displays when you are creating or updating a knowledge document.

HTML Source

Specifies to display content in the associated field as HTML source code you can edit. Select this option to make simple changes directly to the HTML code. This field only displays when you are creating or updating a knowledge document.

Notes

Defines additional information about the document. The contents of this field are available only to analysts.

This window contains the following buttons:

Design Tree

Opens the Tree Designer so you can create the knowledge tree structure to associate with the document. This button only displays when you are creating or updating a knowledge tree document.

Edit Resolution

Opens the HTML Editor so you can use plain text or HTML elements to design a resolution for the problem that the knowledge document addresses. This button only displays when you are creating or updating a knowledge document.

Spell Check

Checks the content of the associated section for spelling accuracy. If the section for which you clicked Spelling contains errors (that is, words that do not exist in the product dictionary), the Spell Check Results window opens. For the Resolution box, the Spelling button is only available when the HTML Source option is selected.