Administration › Service Desk › Application Data › Codes › Departments › Department Fields

Department Fields

The following fields require explanation:

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants. If you are the Service Provider, select the appropriate tenant from the dropdown menu. The public (shared) option creates the object for all tenants.

Name

Defines the display name by which you want to identify the department within your system. This field is required. Editable.

Record Status

Specifies whether the record is active or inactive. This field is required. Editable.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.