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Edit a Department Code

You can edit department codes.

To edit a department code

  1. Select Service Desk, Application Data, Codes, Departments on the Administration tab.

    The Department List page appears.

  2. Select the code you want to edit.

    The Department Detail page appears.

  3. Click Edit.

    The Update Department page appears.

  4. Edit the fields as appropriate.

    See Department Fields for field descriptions.

  5. Click Save.

    The updated code definition is saved.