Administration › Service Desk › Application Data › Codes › Severities › Edit a Severity Code

Edit a Severity Code

You can edit severity codes.

To edit a severity code

1. Select Service Desk, Application Data, Codes, Severities on the Administration tab.

   The Severity List page appears.

2. Select the code you want to edit.

   The Severity Detail page appears.

3. Click Edit.

   The Update Severity page appears.

4. Edit the fields as appropriate.

   See Severity Fields for field descriptions.

5. Click Save.

   The updated code definition is saved.