Severity codes indicate the effect a ticket has on people. For example, a printer problem might affect a larger number of people than the failure of an individual's PC. Severity codes are used to select and sort tickets and organize them for reports.
You can modify the symbols for severity codes. For example, your site might decide not to use numbers at all and assign severity codes of low, medium, high, and so on.
The predefined severity codes are:
1 = LOW
2 = MEDIUM-LOW
3 = MEDIUM
4 = MEDIUM-HIGH
5 = HIGH
Note: You can edit the predefined severity codes, but you cannot delete them or create new ones.
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