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Administration › Support Automation › Administration Settings › Message Routing Servers › Enable a Message Routing Server

Enable a Message Routing Server

After you create a Message Routing Server, you can enable it. When you enable the Message Routing Server, the analyst interface and end-user agent attempt to connect to the analysts preferred (local) server for sharing.

To enable a message routing server object

  1. Select Settings, Message Routing Servers from the Support Automation menu.

    The Message Routing Servers List page appears.

  2. Click a Message Routing Server.

    The Message Routing Server Detail page appears.

  3. Click Edit.

    The Update Message Routing Server page appears.

  4. Select the Active check box and click Save.

    The Message Routing Server is enabled.