You can use Message Routing Servers (MRS) to manage multiple Remote Control severs, based on the geographical location of the local server. Using MRS helps improve performance during assistance sessions. When you enable MRS, the Support Automation analyst interface and end-user client attempt to connect to the analysts preferred (local) server for sharing. If the connection is unsuccessful, the sharing session falls back to the main default server. The Live Log records which MRS you use during the assistance session.
You can create, search for, update, remove, enable, or disable a message routing server object.
Note: To use this option, the system.dataRoutingServers system property must be enabled in the Property List.
This section contains the following topics:
Create a Message Routing Server
Search for a Message Routing Server
Enable a Message Routing Server
Disable a Message Routing Server
Update a Message Routing Server
Delete a Message Routing Server
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