Impact codes indicate how much a ticket affects work being performed. You can use impact codes to select and sort records, and organize them for reports.
The predefined impact codes are:
1-Entire organization
2-Multiple Groups
3-Single Group
4-Small Group
5-One person
None = No Impact is assigned
You can change the symbols for impact codes. For example, your site might decide not to use numbers at all and assign codes of low, medium, high, and so on.
Note: You can edit the predefined impact codes, but you cannot delete them or create new ones.
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