Navigate CA Service Desk Manager › Use the Quick Profile › View Recent Activity for a Contact in the Quick Profile › Incident History for a Contact

Incident History for a Contact

From this page you can search or create Incidents for a contact. The following fields appear when you click Incident History on the left pane of the Quick Profile Browser:

Incident #

Specifies the Incident number.

Status

Specifies the Incident status, such as Open or Closed.

Open Date

Specifies the date the contact created the Incident.

Prio

Specifies the priority of the Incident.

Assignee

Specifies the assignee for the Incident.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.