Navigate CA Service Desk Manager › Use the Quick Profile › View Recent Activity for a Contact in the Quick Profile › Problem History for a Contact

Problem History for a Contact

From this page you can also search or create Problems for a contact. The following fields appear when you click Problem History on the left pane of the Quick Profile Browser:

Problem #

Specifies the Problem number.

Status

Specifies the Problem status, such as Open or Closed.

Open Date

Specifies the date the contact created the Problem.

Prio

Specifies the priority of the Problem.

Assignee

Specifies the assignee for the Problem.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.