Navigate CA Service Desk Manager › Use the Quick Profile › View Recent Activity for a Contact in the Quick Profile

View Recent Activity for a Contact in the Quick Profile

You can see the recent activity for the selected contact in the Quick Profile. You can view recent contact activity on the events list, such as when they log in to CA SDM, search for a ticket, view a ticket, and create a ticket. You can track knowledge activity of the contact, such as the duration that the user viewed a knowledge document. You can also open tickets and knowledge documents that the contact opened or viewed, from the events list. For example, if a user viewed a knowledge document, you can open the document from the events list.

To view recent activity for a contact

1. Select View, Quick Profile on the menu in the Service Desk tab.

   The Quick Profile Contact Search window opens.

   Note: Depending on your role, Quick Profile can be available through the Quick Profile tab, or a Quick Profile button on a ticket detail page.

2. Complete one or more of the search fields for the contact, and click Search.

   The Quick Profile Contact List populates with those contacts that match your search criteria.

3. Select the contact whose activity you want to view and click Recent Activity.

   The Events List for the selected contact appears.

More information:

Issue History for a Contact

Incident History for a Contact

Problem History for a Contact

Request History for a Contact

Change Order History for a Contact