Navigate CA Service Desk Manager › Use the Quick Profile › Create a Quick Close Ticket

Create a Quick Close Ticket

You can create a Quick Close ticket, for example, a Quick Close Issue. The Quick Close option of the Quick Profile feature lets you open and close a new ticket in one step, for example, if you resolve the issue in the same session.

To create a quick close ticket

1. Select View, Quick Profile on the Service Desk tab.

   The Quick Profile Contact Search page opens.

2. Complete one or more of the search fields for the contact, and click Search.

   The Quick Profile Contact List populates with those contacts that match your search criteria.

3. Select a contact.

   The right pane displays the information for that contact.

4. Click Quick Close.

   The ticket is created.