Navigate CA Service Desk Manager › View Notification History › List All Recipients of a Manual Notification

List All Recipients of a Manual Notification

You can list all recipients for a manual notification by viewing the Notification List.

Follow these steps:

1. Locate text (similar to the following example) in the manual notification and click the URL link:
2. Click on the following URL to view the Notification List:

   http://<hostname>/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=400001+HTMPL=cr_lr.htmpl+INSTANCE=400027
   

   The Notification List that applies to the ticket appears and lists the notification recipients.

Note: Only analysts can view all recipients of the notification. When other roles click the URL, a message informs them that they do not have sufficient security settings.