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Open an Existing Knowledge Tree Document

You can open an existing knowledge tree document from the Tree Designer.

To open an existing tree document

  1. Select the category or subcategory in which the document resides from the Category pane on the Knowledge Categories tab.

    The Knowledge Document List pane refreshes to display the contents of the selected category or subcategory.

  2. Click the title of the knowledge tree document to edit in the Knowledge Document List pane.

    The selected document opens in the Update Knowledge Document window.

    Note: If the document has been published, you may need to unpublish it before making changes.

  3. Click Design Tree on the Content tab.

    The Tree Designer opens.