The following search fields are available on the Request/Incident/Problem Area Search page:
Indicates whether the database record is active or inactive.
Indicates the level of support service received by the contact affected by the record.
Note: Service types are automatically attached to tickets based on the service type defined for its area. If different service types have been defined for other values on the ticket (priority and contact, for example) the service type used is the one with the best (lowest) ranking. For example, if a ticket is opened and the From contact has a 12-hour resolution service type, which is ranked as 2, while the priority code has a 4-hour resolution service type, which is ranked as 1, the service type for the ticket is 4-hour resolution.
Indicates the unique identifier for the area.
Indicates the name of the person assigned to tickets in this area. Enter a value directly or click the 
button to select a value from the Analyst List.
Indicates the group that is responsible for tickets this area. Enter a value directly or click the button to select a value from the Group List.
Indicates the company, division, or department that is associated with the request/incident/problem area. You can click the button to search for an organization.
Gives a detailed description of the area.
Indicates whether the request/incident/problem area was created as a part of a Service Contract definition.
Indicates whether the area is valid for requests.
Indicates whether the area is valid for incidents.
Indicates whether the area is valid for problems.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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