Administration › Service Desk › Application Data › Codes › Workshifts › Workshift Fields

Workshift Fields

The following fields require explanation:

Workshift

Defines the display name by which you want to identify the workshift within your system. This field is required. Editable.

Record Status

Specifies whether the record is active or inactive. This field is required. Editable.

The following tabs are available on the Create Workshift, Workshift Detail, and Update Workshift pages:

Schedule

Specifies the days, date, and time of the workshift. You can specify days, or dates, or both days and dates. Specifying a time is optional. Use the following syntax:

day_range date_range [{time}]

day_range

Specifies a day or range of days in the following format:

week_day | week_day - week_day 

Valid week_day values are Sun, Mon, Tue, Wed, Thu, Fri, and Sat.

date_range

Specifies a date or range of dates in the following format:

date | date - date 

Enter date as mm/dd/yy, where mm is the month, dd is the day, and yy is the year.

{time}

Specifies a time or range of times in the following format:

{hh:mm[:ss] [am or pm]} | {hh:mm[:ss] [am or pm]} - {hh:mm[:ss] [am or pm]} 

Time values must be enclosed in braces. Enter time in hours, minutes, and optionally seconds, where hh represents hours, mm represents minutes, and ss represents seconds. You may optionally specify am to identify a time from midnight to noon; this is the default and need only be specified for clarity. You must specify pm to set a time interval from noon to midnight. You may also omit am and pm and specify hours from noon to midnight in 24-hour format, for example 13:30. If am and pm are used, hour values greater than 12 are invalid.

Note: If the server and clients are in different time zones, events take place according to the time zone of the server.

Examples:

Mon - Fri {8:00 am - 5:00 pm} 
Sun {9:00 - 12:00 2:00 pm - 4:00 pm} 
Sat 12/24/08 - 1/1/05 {8:00 - 12:00 14:00 - 4:00 pm}
7/4/09

Note: Sat 12/24/08 - 1/1/09 indicates every day from December 24, 2008 through January 1, 2009. It does not mean just Saturdays within the specified date range. 7/4/09 means no work hours on July 4, 2009.

Auto Assignment

Allows you to configure automatic ticket assignment for the workshift, based on request areas, change categories, and issue categories. These fields are optional. Editable. For more information about configuring Auto Assignment, see the Administration Guide.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.