Administration › Service Desk › Application Data › Codes › Workshifts › Create a Workshift Code

Create a Workshift Code

You can create new workshift codes.

To create a workshift code

1. Select Service Desk, Application Data, Codes, Workshifts on the Administration tab.

   The Workshift List page appears.

2. Click Create New.

   The Create New Workshift page appears.

3. Complete the fields as appropriate.

   See Workshift Fields for field descriptions.

4. (Optional) Perform the following steps to configure automatic assignment of request, incident, or problem tickets for this workshift:
   1. Click Update Request Areas.

      The Request/Incident/Problem Area Search page appears.

   2. (Optional) Complete the filter fields to display only the area records of interest. For more information, see Request/Incident/Problem Area Search Fields.
   3. Click Search.

      The Request/Incident/Problem Area Update page appears.

   4. Select the areas you want to assign to this workshift from the Request Areas Available list. To select multiple areas, hold down the CTRL key while clicking the left mouse button, or hold down the Shift key to select a range of areas.
   5. Click .

      The selected areas move to the Request Areas Assigned list.

   6. Click OK.

      The Workshift Detail page displays the selected request areas on the Auto Assignment tab.

5. (Optional) Perform the following steps to configure automatic assignment of change orders for this workshift:
   1. Click Update Change Categories.

      The Change Category Search page appears.

   2. (Optional) Complete the filter fields to display only the category records of interest. For more information, see Change Category Search Fields.
   3. Click Search.

      The Change Categories Assigned Update page appears.

   4. Select the categories you want to assign to this workshift from the Change Categories Available list. To select multiple categories, hold down the CTRL key while clicking the left mouse button, or hold down the Shift key to select a range of categories.
   5. Click .

      The selected categories move to the Change Categories Assigned list.

   6. Click OK.

      The Workshift Detail page displays the selected change categories on the Auto Assignment tab.

6. (Optional) Perform the following steps to configure automatic assignment of issue tickets for this workshift:
   1. Click Update Issue Categories.

      The Issue Category Search page appears.

   2. (Optional) Complete the filter fields to display only the category records of interest. For more information, see Issue Category Search Fields.
   3. Click Search.

      The Issue Categories Assigned Update page appears.

   4. Select the categories you want to assign to this workshift from the Issue Categories Available list. To select multiple categories, hold down the CTRL key while clicking the left mouse button, or hold down the Shift key to select a range of categories.
   5. Click .

      The selected categories move to the Issue Categories Assigned list.

   6. Click OK.

      The Workshift Detail page displays the selected issue categories on the Auto Assignment tab.

7. Click Save.

   The new code definition is saved.