Administration › Service Desk › Application Data › Codes › Workshifts

Workshifts

Workshift codes specify the dates, days, and times when the monitoring of an event is in effect. You can add new workshifts or update existing workshifts.

Workshifts often coincide with the times your service desk is operating. By defining workshifts, you can set up events and monitor them precisely.

You can create and edit workshifts.

More information:

Create a Workshift Code

Workshift Fields

Request/Incident/Problem Area Search Fields

Change Category Search Fields

Issue Category Search Fields

Search for a Workshift Code

Edit a Workshift Code