You can manage category and document links within a document. Related knowledge and document links let users find a document in multiple places, such as in a parent or child document.
You can use the default templates (Built-In Knowledge Document and Built-In Knowledge Tree) to create document relationships, such as See Also links, parent-child links, and tenant.
Note: You can only add links to an unpublished knowledge document. If the document is already published, open the document in edit or rework mode to create document links.
To view Related Knowledge and Document Links
The Knowledge Document opens.
The Categories page appears.
Displays the location of the knowledge document when navigating categories.This field is read-only.
Example: TOP>Email
Lists the category and subcategory hierarchy currently defined in the knowledge base. When you select a category from the list, its associated documents display in the Documents list.
To link a category to a document, right-click the row and select Link this Category from the shortcut menu.
Displays the ID and title of each document in the category selected from the Categories list. You can right-click a row to link documents from the shortcut menu.
Note: You can create and link documents in different languages.
Displays the category name and path for each category link defined for the document. You can right-click a row to delete category links or set the primary category from the shortcut menu.
Displays the IDs and titles of documents to which the current document is linked. You can right-click the row, select the Remove this Link option to remove the link, and you can view the document that is linked by clicking on the document ID link.
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