You can designate certain attributes as required or locked depending on the status of the CA SDM ticket (change order, issue, incident/problem/request). For example, a manager can prevent an analyst from editing the summary of a request after approval. For each ticket type, you can use predefined attribute controls, edit the attribute controls, or define attribute controls.
Note: When defining "required" dependent attribute controls for a particular status (all ticket types), be aware that the Edit in List option available on the ticket's list page cannot present the dependent attributes field values that are required. If the required attribute field value is not already part of the saved ticket, and if the required attribute field is not presented in the edit in list format to display its values, then the end user cannot save the ticket. Consequently, the ticket’s detail page must be used instead of the Edit in List option to edit the dependent attribute fields values that are required.
To define a dependent attribute control
The Attribute Control List appears.
The Update Request Status Acknowledged Dependent Attribute Control page appears
Specifies the name of the tenant.
Specifies the name of the attribute control, for example, Summary.
Specifies the attribute as locked (read only) while the ticket is in the status for which the dependent attribute is defined.
Specifies the attribute as required (must be supplied).
The attribute control for the status appears on the list page.
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