Administration › Service Desk › Application Data › Codes › Timer Setup

Timer Setup

Timer codes control the reminders to analysts that they have been working on a request longer than the recommended amount of time. This way of reminding analysts has the recommended amount of time defined as a threshold, such as 5 minutes. The timer then uses various methods to indicate that the threshold has been reached. These methods include sounding beeps, changing the background color of the Timer field on the Request Detail window, or displaying messages telling the analyst to resolve the request as quickly as possible.

The Timer field that tracks the time spent on a request is reset each time the request is opened, and service desk analysts cannot control it or change it.

More information:

Create a Timer Setup Code

Timer Setup Fields

Search for a Timer Setup Code

Edit a Timer Setup Code