Index

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Activities Fields

Ad Hoc Reports

Add a Change Category to a Service Contract

Add a Conclusion Node

Add a File to a Folder or Repository

Add a Jump Node

Add a Personalized Response to a Change Order

Add a Personalized Response to a Problem

Add a Personalized Response to a Request

Add a Personalized Response to an Incident

Add a Personalized Response to an Issue

Add a Private Service Type to a Service Contract

Add a Query Node

Add a Related CI to a Change Order

Add a Request Area to a Service Contract

Add a Risk Survey Answer

Add a Server

Add Activities to a Change Order

Add Activities to a Problem

Add Activities to a Request

Add Activities to an Incident

Add Activities to an Issue

Add Additional Processes

Add Aliases

Add Alternate Assignees to a Task

Add an Icon to a Special Handling Object

Add an Issue Category to a Service Contract

Add Comments

Add Comments to a Change Order

Add Comments to an Incident or Request

Add Comments to an Issue

Add Configuration Item Log

Add Notifications

Add Object Managers

Add Properties to Change Categories

Add Properties to Issue Categories

Add Properties to Request/Incident/Problem Areas

Add Risk Survey Question

Add Schedule Information to a Change Order

Add the Displayed Text for a Node

Add the Response Text for a Node

Add the Search Source

Add the Tree Description

Add Web Engines or Web Directors

Add Workflow Tasks

Additional Processes

Administration

Administration Settings

Announcement Fields

Approval Process Manager

Approve or Reject CA Workflow Tasks

Approve or Reject Change Orders

Archive and Purge

Archive and Purge Options

Archive and Purge Rule Fields

Archive and Purge Rule Search Fields

Archive and Purge Rules

Areas

Artifacts Use Considerations

Asset Information Service Options

Assign a Contact to a Group

Assign a Contact to a Location

Assign a Contact to an Organization

Assign a Default Queue

Assign a Group to a Location

Assign a Group to an Organization

Assign a Standard CI to a CI

Assign a Standard CI to a CI Using GRLoader

Assign Access Type Using LDAP Groups

Assign an Access Level to a Role

Assign CAB Groups

Assign Go Resources

Assign Groups to a Change Category

Assign Groups to a Request/Incident/Problem Area

Assign Groups to an Issue Category

Assign Locations to a Change Category

Assign Locations to a Request/Incident/Problem Area

Assign Locations to an Issue Category

Assign Members to a Group

Assign Report Web Forms

Assign Roles to a Contact

Assign Roles to an Access Type

Assign Tabs

Assign the Guest Access Type to a Contact

Assign Web Screen Painter Permissions to an Access Type

Assign Workshifts to a Change Category

Assign Workshifts to a Request/Incident/Problem Area

Assign Workshifts to an Issue Category

Associate a CA Workflow Process with a Change Category

Associate a CI with a Maintenance Window

Associate a Contact to a Special Handling Type

Associate a Service Contract with a Contact

Associate an Assistance Session with an Existing Ticket

Associate Risk Survey with a Change Category

Attach a CA Process Automation Workflow Process Definition

Attach a CA Workflow

Attach a CA Workflow Process Definition

Attach a Classic Workflow

Attach a Document to a Change Order

Attach a Document to a Problem

Attach a Document to a Request

Attach a Document to an Incident

Attach a Document to an Issue

Attach a File

Attach a Service Type Event

Attach a URL to a Change Order

Attach a URL to a Problem

Attach a URL to a Request

Attach a URL to an Incident

Attach a URL to an Issue

Attach a Workflow

Attach an Incident to a Problem

Attach Event Macro

Attach Incidents to a Change Order

Attach Problems to a Change Order

Attach Requests to a Change Order

Attach to Existing Change Order

Attachment Search Fields

Attachments

Attachments Library

Attachments Tab

Attribute Alias Fields

Automated Tasks Administration

Before you Begin

Branding Administration

Browse the End-User File System

Business Objects InfoView Interface

CA APM Integration

CA APM Integration Capabilities

CA Business Intelligence Reports

CA Business Service Insight Integration

CA CMDB Administration

CA CMDB Data Maintenance

CA CMDB Family/Class Structure

CA CMDB Management

CA CMDB Options

CA Process Automation Workflow Options

CA SDM Change Management

CA SDM Change Management Integration

CA SDM Integration Options

CA Service Desk Manager

CA Technologies Product References

CA Workflow Options

CAB Console and Reporting

CAB Responsibilities

CAB Status Update Methods

Calender View Hotkeys

Callback

Capture a Screenshot

Categories

Category Fields

Change a Forum Status

Change Calendar

Change Calendar Search Fields

Change Category Fields

Change Category Search Fields

Change CI Family/Class Using GRLoader

Change Family/Class of a Single CI

Change Management

Change Management Components

Change Management Reporting

Change Manager Responsibilities

Change Order Alignment

Change Order Attachments

Change Order Configuration Items

Change Order Fields

Change Order History for a Contact

Change Order Mgr Options

Change Order Properties

Change Order Scoreboard

Change Order Search Fields

Change Order Status Fields

Change Order Tabs

Change Order Transitions

Change Order Workflows

Change Orders

Change Specification Considerations

Change Specification Statuses

Change the Family/Class of a List of CIs

Change Types

Change Verification

Change Verification Notification Messages

Change Windows (Change Order)

Change-Issue Options

Chat Preset Administration

Chat with an Analyst

Check a Knowledge Tree for Errors

Choose the Less Active Application Server

CI Family Changes and Snapshots

CI Filter

CI Relationship

CI Relationship History and Comparison

CI Relationship Types

CI Relationships

CI Versioning and Future State

CI Versioning Management

Close All Children

Close or Reopen a Change Order

Close or Reopen an Incident or Request

Close or Reopen an Issue

Closure Code

CMDB Relationships

Codes

Comment Search Fields

Compare Snapshots (Advanced View)

Compare Snapshots (Basic View)

Conclusion Text (HTML) Pane

Condition Type Field

Configuration Audit

Configuration Audit and Control Facility

Configuration Control

Configuration Information Fields

Configuration Item Classes

Configuration Item Detail

Configuration Item Families

Configuration Item Fields

Configuration Item List

Configuration Item Search Fields

Configuration Item Tabs

Configuration Items

Configurations

Configure a Mailbox Rule

Configure an Automated Task Script for Access

Configure an Automated Task Script for Impersonation

Configure an Automated Task Script for Live Assistance

Configure Auto Assignment by Location

Configure Classic Workflows

Configure General Settings

Configure Self-Service Policies

Configure the Communication Settings

Configure Web Authentication for an Access Type

Conflict Analysis and Collision Detection

Conflict Status

Considerations for Creating a New Report

Constraint Definition

Contact (base object)

Contact CA Technologies

Contact Fields

Contact Search Fields

Contact Tabs

Contact Type Fields

Contact Types

Contact, Location, and Organization CIs

Contacts

Content Tab

Control the End-User Computer Remotely

Convert Forum to Knowledge Document

Copy a Category with Document Links

Copy a Category without Document Links

Copy a Configuration Item

Copy a Help Set

Copy a Menu Tree

Copy a Role

Copy and Paste a Node and Its Subnodes

Copy and Paste a Single Node

Copy Knowledge Documents

Create a Base Object CI Using GRLoader

Create a Basic Report

Create a Blackout Window Example

Create a Branding

Create a Change Order

Create a Change Order from an Incident, Problem, or Request

Create a Change Order from the Calendar

Create a Change Order from the File Menu

Create a Change Order Template

Create a Change Order Using a Template

Create a Change Order Using Quick Profile

Create a Change Specification

Create a Chat Preset Group

Create a CI from a Base Object

Create a CI Relationship

Create a Comment Type

Create a Configuration Item

Create a Contact

Create a Contact from the File Menu

Create a Contact Type Code

Create a Contact Using Data From LDAP

Create a Contact Using the Quick Profile

Create a Cost Center Code

Create a Country Code

Create a Data Partition

Create a Data Partition Constraint

Create a Default Layout Page

Create a Department Code

Create a Disclaimer

Create a Document Status

Create a Document Template

Create a File Type

Create a Folder

Create a Forum from a Knowledge Category

Create a Forum from a Knowledge Document

Create a Forum from a Ticket

Create a Functional Access Area

Create a Global Maintenance Window

Create a Group

Create a Help Set

Create a Knowledge Category

Create a Knowledge Tree Document

Create a KPI

Create a Location

Create a Location Code

Create a Macro

Create a Mailbox

Create a Mailbox Rule

Create a Managed Attribute

Create a Managed Attribute Definition

Create a Managed Change State

Create a Managed Survey

Create a Managed Survey Status

Create a Menu Bar

Create a Menu Tree

Create a Menu Tree Resource

Create a Message Routing Server

Create a Milestone

Create a New Forum

Create a New Knowledge Tree Document

Create a Notification Method

Create a Notification Phrase

Create a Notification Rule

Create a Parent/Child Relationship

Create a Position Code

Create a Privacy Level

Create a Problem

Create a Problem from an Incident

Create a Problem from the File Menu

Create a Problem Template

Create a Problem Using a Template

Create a Problem Using Quick Profile

Create a Process Configuration

Create a Product Code

Create a Queue

Create a Queue Summary

Create a Quick Close Ticket

Create a Reason Code

Create a Relationship Type

Create a Remote Reference

Create a Reporting Method Code

Create a Repository

Create a Request

Create a Request from the File Menu

Create a Request Template

Create a Request Using a Template

Create a Request Using Quick Profile

Create a Request/Incident Template Association

Create a Resolution Code

Create a Resolution Method

Create a Rework-Draft Version

Create a Risk Survey

Create a Role

Create a Root Cause Code

Create a Service Contract

Create a Service Target Template

Create a Service Type

Create a Site

Create a Site Code

Create a SOAP Web Services Error Type

Create a SOAP Web Services Policy

Create a Special Handling Type

Create a Special Term

Create a Standard CI

Create a State/Province Code

Create a Stored Query

Create a Subtenant

Create a Support Automation Hour Configuration

Create a Survey Template

Create a Symptom Code

Create a Synonym

Create a Tab

Create a Template from a New Change Order

Create a Template from a New Incident

Create a Template from a New Issue

Create a Template from a New Problem

Create a Template from a New Request

Create a Template from an Existing Change Order

Create a Template from an Existing Incident

Create a Template from an Existing Issue

Create a Template from an Existing Problem

Create a Template from an Existing Request

Create a Tenant

Create a Tenant Group

Create a Terms of Usage Statement

Create a Text Preset

Create a Ticket from the Support Automation Analyst Interface

Create a Timer Setup Code

Create a Timespan Code

Create a Timezone Code

Create a URL Preset

Create a Verification Policy

Create a Verification Policy for the Managed Attribute

Create a Web Form

Create a Web Macro

Create a Workflow Task Status Code

Create a Workflow Task Type

Create a Workshift Code

Create Action Content (Action URL)

Create Action Content (Internal HTMPL)

Create an Access Type

Create an Activity Association

Create an Activity Notification

Create an Analyst Access Level

Create an Announcement

Create an Approval Process Template

Create an Archive and Purge Rule

Create an Assistance Session from a Ticket Example

Create an Attachment

Create an Attribute Alias Code

Create an Automated Policy

Create an Automated Tasks Classification

Create an End User Access Level

Create an End User Role Code

Create an Event

Create an Export/Import Template

Create an Incident

Create an Incident from the File Menu

Create an Incident or Request

Create an Incident Template

Create an Incident Using a Template

Create an Incident Using Quick Profile

Create an Issue

Create an Issue from the File Menu

Create an Issue Template

Create an Issue Template Association

Create an Issue Using a Template

Create an Issue Using Quick Profile

Create an Organization

Create an Organization Code

Create an Outage Type

Create and Edit Documents

Create Change Windows

Create Knowledge Documents

Create Knowledge Tree Documents

Create Log Interval Configuration

Create Manufacturer Models

Create Message Templates

Create New Object Contact Notification

Create Noise Words

Create Parent/Child Relationship

Create Personal Responses

Create Personalized Response

Create Property Validation Rules

Create Recommended Documents

Create Rework Versions

Create Server Fields

Create Service Type Event

Create the Document

Create UNC Credentials

CSV Export Support

Current Locks

Customer Service

Customize a Menu Tree

Customize the Scoreboard

Cut and Paste a Node and its Subnodes

Dashboard Reports

Data Partition Constraint Search Fields

Data Partition Constraints Fields

Data Partition Controlled Tables Search Fields

Data Partitions

Deactivate a Notification Phrase

Deactivate a Queue

Default Credential Administration

Define a Contact's Environment

Define a Priority Calculation

Define an Approval Process for Document Editing

Define Areas

Define Auto Close Settings

Define Behavior Template

Define Business Structure

Define Change Categories

Define Change Order Status Transition

Define Change Status Codes

Define Change Type Codes

Define Change Windows (Change Order)

Define Closure Codes

Define Conflict Logging

Define Contact Information

Define Contact Notification Parameters

Define Custom Fields for an Issue

Define Data Retrieved by Queries

Define Dependent Attribute Controls

Define Document Preferences

Define Help Set Contents

Define Issue Categories

Define Issue Search Configuration

Define Issue Transitions

Define Knowledge Document Visibility

Define Knowledge Management Privileges

Define Knowledge Report Card Statistics

Define Organization Information

Define Parse Settings

Define Query Properties

Define Request/Incident/Problem Areas

Define Request/Incident/Problem Search Configuration

Define Risk Surveys

Define Role Authorization

Define Solution Survey Settings

Define Status

Define Status Transitions

Define Survey Notifications

Define the Archive and Purge Path

Define the Default Wait Page

Define the End User Post-Launch Page

Define the Exit Survey Page

Define the In Session Page

Define the Post-Logout Page

Define the Web Interface

Define Transition Types

Define Web Intelligence Options

Defining Bulk Changes

Delay or Resume a Service Type Event

Delete a Category

Delete a CI Relationship from the Database

Delete a Message Routing Server

Delete a Node and Its Subnodes

Delete a Privacy Level

Delete a Queue Summary

Delete a Repository

Delete a Support Automation Hour Configuration

Department Fields

Departments

Dependent To Provider Label

Detach Change Order

Detect and Investigate Conflicts

Disable a Message Routing Server

Disable Mouse-Over Previews

Disclaimer Administration

Discovered Assets

Display a Report from the Reports List

Display the CI Descendants List

Display Web-Based Reports in InfoView

Document an Issue Resolution

Document Search Fields

Document Status Definitions

Document Templates

Drill Down Reports

Edit a Change Order

Edit a Change Order With Conflicts

Edit a Comment Type

Edit a Configuration Item

Edit a Contact

Edit a Contact in the Quick Profile

Edit a Contact Type Code

Edit a Cost Center Code

Edit a Country Code

Edit a Data Partition

Edit a Data Partition Constraint

Edit a Department Code

Edit a Document Template

Edit a Managed Survey

Edit a Managed Survey Status

Edit a Menu Bar

Edit a Menu Tree

Edit a Menu Tree Resource

Edit a Noise Word

Edit a Personalized Response

Edit a Position Code

Edit a Priority Calculation

Edit a Recommended Document Condition

Edit a Reporting Method Code

Edit a Repository

Edit a Request

Edit a Resolution Code

Edit a Resolution Method

Edit a Role

Edit a Root Cause Code

Edit a Sequence Number Format

Edit a Service Target Template

Edit a Severity Code

Edit a Site Code

Edit a SOAP Web Services Error Type

Edit a SOAP Web Services Policy

Edit a Special Handling Type

Edit a Special Term

Edit a State/Province Code

Edit a Stored Query

Edit a Survey Template

Edit a Terms of Usage Statement

Edit a Timer Setup Code

Edit a Timespan Code

Edit a Timezone Code

Edit a Web Form

Edit a Workshift Code

Edit Action Content

Edit an Access Type

Edit an Approval Process Template

Edit an Archive and Purge Rule

Edit an Attribute Alias Code

Edit an Automated Policy

Edit an End User Role Code

Edit an Event

Edit an Export/Import Template

Edit an iCalendar Event Template Code

Edit an Impact Code

Edit an Incident

Edit an Issue

Edit an Organization Code

Edit an Outage Type

Edit an Urgency Code

Edit Attachment Details

Edit Automated Policies

Edit CI Attributes for a Base Object

Edit CI Details for a Base Object

Edit Contacts

Edit Contacts Using LDAP

Edit Document Status

Edit Documents

Edit from the Change Order List

Edit from the Incident List

Edit from the Issue List

Edit from the Problem List

Edit from the Request List

Edit Functional Access Areas for a Role

Edit Knowledge Documents

Edit Locations

Edit Manual Notification Recipients

Edit menu

Edit Organizations

Edit Queries In Existing Reports

Edit Service Targets

Edit Status Transitions

Edit Tenant Access for a Role

Edit the Default Mailbox

Edit Transition Types

Email Administration

Email Documents

Email Options

Enable a Message Routing Server

Enable Auto Assignment

Enable or Disable Localizations

Enable Workflow Auto Assignment

End User Role Fields

End User Roles

Enter Contact Remarks

Escalate

Establish an Auto Transfer Process

Example: Accept the Discovered Value

Example: Accept the Planned Value

Example: Change Order Alignment Policies

Example: Change Specification in the Pending Verification Status

Example: Change Specification in the Set After Change Verified Status

Example: Change Specification in the Verified Status

Example: Manage Changes from an Unauthorized MDR

Example: Notify the Current and Previous Assignees

Example: Notify the Primary Contact of a CI/Asset

Execute an Automated Task

Execute CA IT PAM Action Macro

Execute CA Workflow Action Macro

Execute Remote Reference Macro

Exit the Tree Designer

Expedite a Change Order

Expedite an Issue

Explore Attached CIs

Export Data

Export List Results to Excel

Export Schedules to iCalendar

Export Transactions

Export/Import

Feature and Sample Reports

File Types

Filter Results in the Knowledge Report Card

Filter String Object Identifier Restrictions

Filter the Archive and Purge History List

Filter the Document List

Filter the Document Template List

Filter the Macro Types List

Filter the Managed Survey List

Filter the Survey Template List

Functional Access Areas

General Options

Generate an Analysis Report

Generate Reports

Generate Request Area or Issue Category Reports

Generate Request Area Priority or Issue Category Priority

Generate Request or Issue Reports

Group Auto Assignments

Group Fields

Group Remarks

Group Search Fields

Group Tabs

Groups

Help Set Fields

Help Set Search Fields

Help Sets

History Tab

How the CAB Process Works

How the Change Manager Role Works

How to Archive and Purge Audit Data

How to Configure Live Assistance

How to Configure Special Handling Contacts

How to Create an Assistance Session

How to Define Policies for Change Verification

How to Identify Tickets for Special Handling Contacts

How to Manage Document Versions

How to Manage Queue Summaries

How to Manage Queues

How to Provide Live Assistance to End Users

How to Request Live Assistance

How to Resolve Scheduling Collisions

How to Schedule Change Orders

How to Set Up Automated Policies

How to Use the Tree Designer

How to View a Federated CI

iCalendar Event Template Fields

iCalendar Event Templates

Impersonate the End User

Import Packages

Import Transactions

Inactivate a CI Relationship

Inactivate a CI Relationship Using GRLoader

Inactivate CI Relationships (Edit in List)

Incident Attachments

Incident Fields

Incident History for a Contact

Incident Properties

Incident Search Fields

Incident Tabs

Incidents

Initiate a Chat with the End User

Insert a Horizontal Rule

Insert a Link to a Document

Insert a Link to a New Ticket

Insert a Link to a URL

Insert a Link to Create a Change Order

Insert a New Line

Insert Action Content

Insert an Image

Insert an Image from the Image Library

Insert menu

Insert Workflow Task Fields

Install an Option

Install/Uninstall Options Manager Options

Integrated CA SDM and CA APM Logs

Interval Log Configuration Fields

Interval Logging

Inventory Fields

Inventory Information

Invite Another Analyst to the Assistance Session

Invite the End User from the On Hold Users Pane

Invite the End User from the Queues View

Invite the End User to a Session from a Ticket

Issue Attachments

Issue Category Fields

Issue Category Search Fields

Issue Configuration Items

Issue Events

Issue Fields

Issue History for a Contact

Issues

Join Existing Assistance Session

Join the Assistance Session from an Email Notification

Join the Assistance Session from the Home Page

Key Features

Key Performance Indicators

Knowledge Administration

Knowledge Advanced Search Fields

Knowledge Categories

Knowledge Document Control

Knowledge Document Fields

Knowledge Document Overview

Knowledge Documents

Knowledge Documents Schedule

Knowledge Management

Knowledge Management Configuration and Management Functions

Knowledge Management Roles and Functions

Knowledge Management System Settings

Knowledge Options

Knowledge Report Card

Knowledge Schedule Filter

Knowledge Schedule Views

Knowledge Suggestions

KPI Fields: System KPIs

KPI Fields: User-Defined KPIs

KPI Options

KPIs

Launch CA Process Automation

Launch CMDB Visualizer from Impact Explorer

Launch Impact Explorer

Launch Live Assistance

Launch the MDR That Set an Attribute

LDAP Options

Legal Notices

Link a Jump Node

Link a Service Target Template to a Service Type

Link Transition Types to Incident/Request Status Transitions

List All Recipients of a Manual Notification

List CAB CA Workflow Workitems

List Change Orders by Conflict Status

List Document Templates

List Mailbox Rules

List Notification Phrases

List Outage Types

List Resolution Codes

List Resolution Methods

List Special Handling Types

List Symptom Codes

Live Assistance

Localization Administration

Localization IDs

Location (base object)

Location Fields

Location Information

Locations

Log Comment

Log Filtering

Logging Custom Families and Attributes

Mailbox Policy Fields

Maintain Relationships

Make a KPI Active or Inactive

Manage a CI Transaction

Manage a Relationship Transaction

Manage Ambiguous CI Transactions

Manage Ambiguous CIs

Manage an MDR Definition

Manage Category Permissions

Manage CI Transactions

Manage Federated CI Mappings

Manage MDRs

Manage Relationship Transactions

Manage Superseded CIs

Managed Attributes

Managed Change States

Managed Survey Fields

Managed Survey Status

Managed Survey Tabs

Managed Surveys

Managing CACF Incidents

Managing Change Orders

Managing Change Specifications

Managing Failed Verifications

Managing Undiscoverable Attributes

Manual Notify

Manual Notify Fields

Map Configuration Items to Service Contracts

Map Contacts to Service Contracts

Map Groups to Service Contracts

Map Priorities to Service Contracts

Map Urgencies to Service Contracts

MDR Launch-in-Context and Source Identification

MDR Management

Menu Bar Fields

Menu Bar Search Fields

Menu Bars

Menu Tree Resources

Menu Trees

Message Routing Servers

Milestones

Modify a Category

Modify the Document

Modify the End-User Registry

Mouse-Over Previews

Move a Category

Multi-Byte Character Set Search Limitations

Multiple Notification Macro

Multi-Tenancy Options

My Bookmarks

My Recent Documents

My Recent Searches

Navigate CA Service Desk Manager

Navigating the Schedule Views

New Documents

Noise Words

Noise Words, Synonyms, and Special Terms

Notification Search Fields

Notifications

Notifications Options

Notifications Tab

Object Managers

Open an Existing Knowledge Tree Document

Options List Search

Options Manager

Organization (base object)

Organization Fields

Organization Search Fields

Organizations

Outage Type Fields

Outage Types

Page Layout Configuration

Paste a Node and Its Subnodes

Pattern Matching in Mailbox Rules

pdm_ket Utility—Knowledge Export Tool

pdm_kit Utility—Knowledge Import Tool

Peer-to-Peer?

Personal Responses

Personalized Responses

Preview the Node Design

Priority Calculation Search Fields

Priority Fields

Problem Attachments

Problem Fields

Problem History for a Contact

Problem Properties

Problem Search Fields

Problem Tabs

Problems

Process CA Process Automation Workflow Items

Process CA Workflow Workitems

Product Fields

Products

Promote the Standby Server as the New Background Server

Property Fields

Property Validation Rules

Provide a Reason for Escalating the Ticket

Provider To Dependent Label

Publish Knowledge Documents

Publish the Document

Query Text (HTML) Pane

Queue Management

Quick Profile Contact Information

Quick Profile Scratchpad

Quick Profile Search Fields

Reactivate a CI Relationship

Reactivate a CI Relationship Using GRLoader

Reason Fields

Reasons